Refund and Cancellation Policy
Last Updated: 2026-11-02
This policy applies to the M25point5 Unlimited plan bought through the Service. It forms part of our Terms of Service. Nothing in it limits a right you have under the consumer-protection laws of your state or country that cannot be waived.
1. Cancelling
You can cancel at any time from Account → Billing → Manage billing. That opens the self-service portal of our payment processor, Stripe, where Cancel subscription turns off automatic renewal immediately. No call, chat, or reason is needed.
- Cancelling stops future charges. Nothing more is billed.
- Your paid access continues until the end of the period you have already paid for. You lose nothing you have paid for by cancelling early.
- Cancelling is not a refund request. If you also want a refund, see Section 2.
- Deleting your account cancels the plan at the same moment and removes the email address we would use to find your subscription, so if you want a refund, ask for it first and delete the account after it is issued.
2. Refunds
Yearly plan. A yearly charge is refundable in full if you ask within seven calendar days of the charge. This applies to your first payment and to each yearly renewal. Ask from Account → Billing → Request a refund while signed in; we confirm by email, cancel the plan, and issue the refund to the original payment method. Refunds normally appear within five to ten business days, depending on your bank. Your Unlimited access ends when the refund is issued. After the seven days, a yearly charge is not refundable, but you can still cancel to stop the next renewal.
Monthly plan. A monthly charge is not refundable once the monthly period has started. Cancel at any time to stop the next charge; you keep access until the end of the month you have paid for.
Switching plans. If you switch between monthly and yearly in the billing portal, Stripe credits the unused part of the current period against the new plan. No separate refund is issued.
Complimentary access is not a purchase and is not refundable, because nothing was paid.
3. Failed renewal payments
If a renewal payment fails, Stripe retries it and we email you with a link to update your card. Your access continues for a short grace period (currently three days) after the renewal date. If the payment still fails, the plan ends, your account returns to the free plan, and nothing is owed.
4. Price changes
If we change the price of your plan we email you at least 14 days and no more than 30 days before the new price applies to you. You can cancel before that date and keep the current price until the end of your paid period. Where the law where you live requires it, we ask for your consent before charging a new price.
5. Charges you do not recognize
If you see a charge from us that you did not authorize, contact us first; we will look into it and refund any charge we cannot match to your account. You can also dispute a charge with your card issuer at any time.
6. Contact
Use the Contact us link in the Service, or email the support address shown there. Please write from the email address on your account so we can find your subscription.